Ever heard of “bystander training”? Find out what it is and how it can make employees and workplaces safer. Learn how bystander training provides people with methods and tools to identify harmful behaviors and intervene on a victim’s behalf without compromising their own safety.
Helpful guidance for frontline personnel on what inclusion means and how to ensure an inclusive customer experience. Learn three simple steps to create a workplace environment that’s welcoming to everyone based on showing respect, listening, and avoiding assumptions.
Frontline bias is a term used to describe the negative attitudes and unconscious biases that frontline professionals may hold against customers of particular demographics. Understand how this type of bias can cost you customers.