What Frontline Professionals Need to Know About Inclusion
DEI Vocabulary
•
2m 32s
Helpful guidance for frontline personnel on what inclusion means and how to ensure an inclusive customer experience. Learn three simple steps to create a workplace environment that’s welcoming to everyone based on showing respect, listening, and avoiding assumptions.
Up Next in DEI Vocabulary
-
How Frontline Bias Can Cost You Custo...
Frontline bias is a term used to describe the negative attitudes and unconscious biases that frontline professionals may hold against customers of particular demographics. Understand how this type of bias can cost you customers.
-
What Does the ADA Protect?
Learn how the Americans with Disabilities Act (the ADA) protects people with disabilities from discrimination and unfair treatment in employment, communications, government programs, transportation, and more.
-
What's the Difference Between Underre...
Take a closer look at the terms underrepresented and marginalized. Learn why these two terms are not synonymous and why both have developed some negative connotations. Recognize the potential of these terms to minimize, or even ostracize, the individuals you are describing.
