Frontline bias is a term used to describe the negative attitudes and unconscious biases that frontline professionals may hold against customers of particular demographics. Understand how this type of bias can cost you customers.
Learn how the Americans with Disabilities Act (the ADA) protects people with disabilities from discrimination and unfair treatment in employment, communications, government programs, transportation, and more.
Take a closer look at the terms underrepresented and marginalized. Learn why these two terms are not synonymous and why both have developed some negative connotations. Recognize the potential of these terms to minimize, or even ostracize, the individuals you are describing.
Take a closer look at integrity and why it’s an essential core value for every successful business. Learn to recognize acts of integrity like taking accountability, admitting and learning from mistakes, and maintaining ethical business practices. Also, consider the connection between integrity an...