How Can Frontline Employees Bridge Gaps Between Themselves and Their Clients?
Inclusive Leadership • 4m 8s
Fostering an environment of inclusivity requires efforts that cascade from the top-down, the bottom-up, and across the middle. Understand how internal efforts of inclusion foster a better customer experience.
Up Next in Inclusive Leadership
-
How Can I make Black Colleagues Feel ...
Learn effective ways to be a supportive ally to your Black co-workers. Consider the importance of educating yourself, listening, and acknowledging the ideas and contributions of Black colleagues each day, not just when racial incidents are in the headlines.
-
Common Challenges Leaders Face with DEI
DEI has become a primary priority in many organizations today. But just 12-18 months ago, it wasn't the case. Hear how organizations' challenges around DEI have shifted over the past couple of years.
-
What Tips Do You Have For Giving Feed...
Learn how to give feedback up, down, and across the organization. In this video, CEO Donald Thompson, details ways employees can effectively give feedback to leaders and how leaders can effectively challenge and grow their employees.
