Fostering an environment of inclusivity requires efforts that cascade from the top-down, the bottom-up, and across the middle. Understand how internal efforts of inclusion foster a better customer experience.
Learn effective ways to be a supportive ally to your Black co-workers. Consider the importance of educating yourself, listening, and acknowledging the ideas and contributions of Black colleagues each day, not just when racial incidents are in the headlines.
Learn how to give feedback up, down, and across the organization. In this video, CEO Donald Thompson, details ways employees can effectively give feedback to leaders and how leaders can effectively challenge and grow their employees.