How Frontline Bias Can Cost You Customers
Bias • 2m 17s
Frontline bias is a term used to describe the negative attitudes and unconscious biases that frontline professionals may hold against customers of particular demographics. Understand how this type of bias can cost you customers.
Up Next in Bias
How to Mitigate Frontline Bias in You...
Mitigating frontline bias in your organization is an ongoing process that includes understanding bias and challenging our own unconscious assumptions to practice everyday inclusion.
Is It Illegal to Fire Someone For The...
In the United States, religious discrimination in the workplace is illegal when it comes to all aspects of employment, including hiring, firing, interviewing, promotions, compensation, layoffs, and benefits.
What To Do If You Suspect You're Bein...
In this example video, learn the first steps to take if you suspect you’re being paid less than your male counterparts for doing the same work. Here are our suggested phrases to broach the topic respectfully with consideration of the Equal Pay Act and the gender gap between men and women.